Dr. Toran Hansen has been a practitioner, scholar, and educator in the field of conflict resolution for over 25 years. He has been a mediator, negotiator, meeting facilitator, trainer, and coach in a wide variety of conflicts around the world. He has written 3 books on conflict resolution: From No Way to A-OK: Resolving Conflicts with the Emotions First Approach, Harnessing Conflict’s Potential: Turning Lightning into Light, and The Generalist Approach to Conflict Resolution: A Guidebook, as well as numerous book chapters and peer-reviewed journal articles. Toran pioneered the Emotions First Approach (EFA), which is based on the idea that conflicts are first and foremost emotional, revolutionizing the field of conflict resolution.